VIVA Jobs

Financial Policies and Procedures Manager Job

This role controls and follows up with all financial policies and procedures for improving the operational and financial effectiveness of the organization and ensuring compliance to Kuwaiti laws and regulations.

Key responsibilities of this role are:
1- Develop, implement and maintain the Standard Operating Procedure (SOP) manuals for all departments containing procedures for various investments, accounting procedures, risk mitigation policies, reporting etc
2- Control and follow up on the following:
• Financial regulations, policies and procedures for the organization
• Delegation of Authority Matrix and related policies and procedures
• Chart of Accounts on a regular basis
• Audit Manuals
• Financial risk mitigation policies and procedures
3- Ensure compliance with Kuwaiti laws and regulations

Job Details

Date Posted:	2012-02-22
Job Location:	Al Kuwait, Kuwait
Job Role:	Accounting/Banking/Finance

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

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Senior Performance Management Specialist Job

• Implement the annual performance evaluation process and ensure its completion in a timely manner.
• Continually improves processes to develop quality Performance Appraisal systems.
• Maintain and update company competencies at all levels and ensure effective utilization of the competencies and desired behaviors.
• Update framework for improving incentive schemes.
• Analyze and recommend methodologies to reduce turnover related to poor performance and improve service quality.
• Develop plan for succession planning for key leadership roles.
• Review and update performance appraisal tools and technologies.
• Coordinate and facilitate the communication to all staff of performance cycle and performance issues including the preparation of reports and presentations to management and committees.

Job Details

Date Posted:	2012-02-15
Job Location:	Kuwait
Job Role:	Human Resources (HR)/Personnel

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Reporting and Customer Experience Executive Job

The Reporting & Customer Experience Executive is responsible for Handling of customer complaints function within technical department and will support and coordinate all the core functions (RFO, RFP, core, VAS, IN, Ops, PMO etc).

To act as a front desk and a single platform to interact within and outside technical department for customer complaint handling.
-Reporting, tracking, internal and external SLA formulation and coordination.
- Offload other technical department core functions (RFP, RFO, Ops, VAS / IN, PMO etc) by addressing as maximum as possible complaints by themselves.

-Coordination with Commercial and Technical teams for all sorts’ of complaints.

- Picking the complaints from the daily complaints data (software used by customer services to maintain customer information, queries and complaints) as Customer Support teams route the valid activities to Technical workload that being handled.

-Validating the Customer complaints through available tools & system.
- Tracking and monitoring complaints against the Standard Response and Resolution time provide by different Technical departments. Also keeping track of the resolution for further analyzing the complaints data.

- Coordination with Technical for early and efficient removal of customer complaints
- All the complaints will be taken care and if any complaint is routed to concerned department directly without coordination, they will route it to CCT for further processing.

-Reporting on Daily, Weekly and monthly basis showing fact and figures related to complaints through Database and Graphical representation for the complaints analysis
-Must be able to collect/analyze the data from different departments and generate the reports based on the requirements of the senior management.
- Daily interaction with the network vendor to escalate and highlight the customer issues and follow up till their resolution

Job Details

Date Posted:	2012-02-13
Job Location:	Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Revenue Manager Job

This role manages the Revenues function and provides inputs to the Accounting Director on critical matters to help enable effective decision making.
Key responsibilities of this role are:

1- Maintain Revenue registers and prepare weekly revenue reports to ensure accuracy of data
2- Will oversee account postings and reconciliations and technical analysis of revenue issues and accounting pronouncements.
3- Perform the month end close and provide analytical review and commentary over revenue performance
4- Understand new products and advise on revenue accounting
5- Manage multiple revenue streams, book accruals, and continually improve processes
6- Ensure compliance to Kuwaiti laws and regulations

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Accounting/Banking/Finance

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

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Value Added Services Director Job

The Value Added Services Director develops and implements the VAS architecture evolution strategy. The responsibilities of this role also include:
1- Lead and manage the Value Added Services team in developing roll-out plans and implementing VAS projects
2- Understand business requirements, define technology specifications, issue tenders, design, implement and accept equipment and services related to VAS
3- Ensure VAS projects complete within the agreed schedule and budget
4- Mediate between various parties to ensure that VAS plans are aligned to commercial expectations and that capacity is in place to support needs
5- Support the CTO in key technology related decisions
6- Ensure implementation of the necessary VAS services’ adaptations to meet market requirements

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Executive/Director
Degree:	Bachelor's degree / higher diploma

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Technology Financial Specialist Job

This role will be responsible for supporting the control of the financials for all technology related spend with 3rd parties (Network Vendor, IT vendor, etc. The responsibilities of this role also include:

1- Ensure all purchase orders related to 3rd party vendor spend are raised and approved following clearly defined purchasing processes
2- Monitor vendor commercials and manage payment of invoices, with finance, to all technology vendors against purchase orders

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Optimization Specialist Job

1. Minimum 5 years of experience in optimzation of 2G, UMTS & HSPA.
2. Detailed knowledge of Radio Interface Layers for 2G & 3G
3. Able to resolve coverage, capacity, and performance activities.
4. In depth understanding of AMR parameters, algorithms and monitoring.
5. Provides capacity planning and growth strategies. Development, testing, and validation of RF feature plan proposals. Defines implementation guidelines for approved new features and technologies.
6. Capable of troubleshooting and optimizing a network with Huawei Huwei RAN11 and GSR9 features.
7. Thorough knowledge of Huawei BSS parameters and BSS counters in order to monitor the network.
8. Lead resource for routine monitoring and review of radio network Key Performance Indicators (KPI). Develops processes and strategic approaches to problem solving. Devises inter and intra team processes for system performance. Derives new KPI as necessary to improve network performance.
9. Experience of monitoring and testing of GSM, UMTS and HSPA networks
10. Strong basics of RF theory, and telecommunication systems.
11. Able to perform network optimization tasks on cluster level.
12. Experience with various drive test units.
13. Have knowledge of planning and Performance tools such as ASSET, and Astellia.

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now

Network Strategy Senior Manager Job

This role leads the development of the Network Strategy as part of the overall Technology Strategy

1- Develop the overall network evolution strategy and 5-year roadmap
2- Mediate between various parties to ensure that network plans are aligned to commercial expectations and that capacity is in place to support needs
3- Ensure good synchronization between Network & IT strategies
4- Ensure CAPEX budgets developed are reviewed and communicated / agreed with senior stakeholders for major Network upgrades/investments

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

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MIS and E-Business Specialist Job

This role supervises and monitors the CRM application. The responsibilities of this role also include:
1- Coordinate with Business Units and formulate their business requirements.
2- Mange operational task and subsequent new development/enhancement.
3- Keep constant Interaction with the internal and external customers/vendors to improve the quality of ERP & Business operations.
4- Prepares activity & monthly reports for management review
5- Supervises the implementation of change Procedure.
6- Coordinate with Managed Service team to assure the ERP operations are being managed according to the set KPI’s.
7- Keep constant Interaction with the internal and external customers/vendors to improve the business process through automation.
8- Assist in planning to upgrades of the ERP and Portal systems based on the future growth.
9- Assist in IT

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Managed Services Senior Manager Job

The role is critical to ensure that all aspects of network O&M are performing effectively and meeting internal and external SLAs. The role manages the Managed Services Vendors and internal teams and mediates between various parties to ensure that network operations and KPI are aligned to commercial expectations and that capacity is in place to support the needs.

The responsibilities of this role also include:
1- Support Network Director in key technology decisions
2- Drive forward planning and resourcing of all Managed Services for Network
3- Track the performance of the Managed Services Vendor for the overall network
4- Liaise with Technology Strategy to ensure any recurrent issues are incorporated into technology plans (e.g. upgrades)
5- Responsible for quality of network components, overall service levels and timely delivery of vendor performance
6- Mediate between various parties to ensure that network plans are aligned to commercial expectations and that capacity is in place to support needs
7- Ensure all performance issues are escalated to the vendor
8- Responsible for major work orders to vendors and assessment of vendor performance
9- Monitor vendor commercials related to managed Services
10- Direct vendor relationship strategy and plans

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

Apply Now

Data Services Executive Job

This role develops the roll-out / decommissioning plans for all IP & Data Service. The responsibilities of this role also include:
1- Design, planning, technical support for following services:
- IP/MPLS BackBone
- IP-Telephony (VIVA)
- OTA - Device Management, DSTK
- SIM Card management
- Auto-Roaming (Replicator)
- Mobile TV, M2M Data service, Blackberry, IMPS
- Corporate GPRS, Internet packages, Push Mail, PTT
GPRS Roaming, MMS Interconnection

2- Responsible for following platforms and areas :
- AA, MDSP, MTV, OTADM, Video-conference, Video-Gateway, WISG, IP/MPLS backbone, DWDM, LBSC, GPRS platforms
- Low level and high level design for services modification and business requirements
- Review roadmaps, upgrades, correction patches
- Handing over the designed services and expansions to Managed Services according to agreed process.

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now

Core Services Executive Job

This role develops the roll-out / decommissioning plans for all Core Services. The responsibilities of this role also include:

1- Translate marketing inputs (service descriptions) into high level technology designs
2- Monitor Core Service traffic and forecasts and planning capacity plans for VAS platforms
3- Develop and manage relationships with VAS technology partners (other than network vendors) to align technology capabilities to marketing / product needs
4- Assess new technologies and make recommendations for new VAS offerings
5- Design, planning and technical support for the following services:
- Prepaid Plans, Promotions and Packages, Balance transfer, Friends and Family, Vouchers and Recharging
- Budget Control, Collect call, Call me back SMS
- Local Roaming number. Welcome SMS, Outreach message
- Ring Back Tone, voice and video, promoted locations
Smart call assistance, International short codes, SIMM, Location Based Services, Home Zone

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now

Core Network Executive Job

The role of this position will be responsible of design, planning, technical support for following services:
- Voice and Video Calls
- Call Waiting/Hold
- Call Forwarding
- Call Barring
- Call Conference
- CLIR Anti CLIR
- Interconnection
- Voice Roaming

In addition he will be responsible for:
- Review roadmaps, upgrades, correction patches
- Low level and high level design for services modification and business requirements
- USAU, MSC, MGW, HLR, STP, EIR, MNP

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now

Messaging Services Executive Job

-To Performs a variety of tasks and activities related to telecommunication system administration.
Maintains the functionality of the telecommunication systems, voice and data lines for VIVA .
-Provides excellent telephone systems customer service for VIVA libraries. Monitors and reviews telephone, network and data services billings for accuracy.
-Integration with all content providers
-Voicemail, Videomail, Voice SMS
-Call Screening, Bulk SMS/MMS (Service)
-Subscription Services, DSTK content/sevices
-Portalone WEB, Portalone WAP, Contents WAP/WEB
-SSO to E-Care Connectivity, AVL, My Backup,
MMS to email, Web to SMS, Message+, Group SMS, Bulk SMS, SMS Roaming.
-Design, planning, antispaming, MMSC, DLSC, DRM, Message+, Portalone, SMSC, Video Mail, Voice Mail, Voice SMS, Adaptive\, Bulk SMS, Group SMS, CBS
-Low level and high level design for services modification and business requirements
-Review roadmaps, upgrades, correction patches
-Handing over the designed services and expansions to Managed Services according to agreed process.
VAS Products.
-Knowledge of VAS products and the product life cycle
- managing the design, implementation and planning groups for VAS products and services
-Managing new product roll-outs for a mobile Operator.
Engaging and developing a team of professionals in order to deliver key projects in line with organizational targets.

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Technology/IT

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now

Corporate Strategy & Planning Director Job

-Develop and track progress towards the company’s overall corporate strategic plan and drives business decisions by providing the CFO. strategy plans for various departments aligned to the overall organization strategy.
-Contribute to the formulation and implementation of the Finance strategy and plans in order to ensure alliance with the company’s business line needs and objectives.
-Monitor the implementation of organization’s strategies to optimize the short, medium and long term performance
-Participate in policy and decision making as a member of the management team, in developing the vision and mission of the organization
-Ensure that the department objectives are effectively communicated across the department and a line of sight is created between individual jobholders and the departmental / sector strategy.
-Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork, and aligning work processes in order to achieve high performance standards, meet established targets and objectives, and ensure employee engagement in a motivated work environment.
-Contribute to the development of Finance Policies, Procedures, and Guidelines, and participate in overseeing their implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.
-Prepare and recommend the ‘Corporate Strategy & Planning’ related department budget, and monitor financial performance versus the budget to highlight any variances for effective alignment.
-Review the organization’s annual financial planning and budgeting process and suggest improvements
-Advise and collaborate with Sector heads to set measurable Sectoral goals, performance metrics, and project plans to support the planning consistency and facilitate the way forward
--Ensure all Key Performance Indicators are objective, realistic and measurable to facilitate their achievement
-Direct the tracking of performance on all business KPIs, projects and targets, analyze the reasons behind possible deviations and propose remedial actions in coordination with concerned Sectors/Departments.
-Manage the activities of performance management at the Corporate level and present to Executive Management progress on key projects and objectives.
-Oversee exploration of new venues for optimizing revenues and adding extra EBITA margin by assessing different approaches (than those employed for organic growth) including partnerships and acquisitions to ensure the company is on track of realizing its targeted figures.
-Partner with the marketing function on evaluating and presenting business cases for new products/ services and taking ownership of key initiatives to ensure their success
-Participate in prospective acquisition modelling and negotiations to translate VIVA’s strategy into reality
-Approve proposed projects and maintains the annual master plan for all VIVA’s projects in a given year to make sure they are aligned, budgeted for, and effectively designed to meet their purpose.
-Track the progress on projects and supports project managers and their teams to guarantee they are concluded on time
-Lead the work with consultants providing relevant benchmark data to establish comparable industry benchmarks
-Ensure effective inputs to the development and agreement of the Service -Coordinate with Commercial sector to effectively translate corporate strategy & planning requirements into technological solutions to support the company’s strategic objectives.
-Ensure effective coordination, documentation and archiving of all the corporate level meetings to facilitate the planning process
-Provide professional advice to the Chief Finance Officer on various Corporate Strategy & Planning related initiatives and issues to keep him informed and abreast of relevant developments.

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Accounting/Banking/Finance

Preferred Candidate

Career Level:	Executive/Director
Degree:	Bachelor's degree / higher diploma

Apply Now

Financial Reporting Specialist Job

-Implement the processes of financial analysis and reporting through adequate standards, systems and procedures in order to provide quality strategic decisions support to Management.
-Handle the day-to-day operations of the respective department by in order to achieve high performance standards, meet established targets and objectives, and ensure employee engagement in a motivated work environment.
-Contribute in Financial Control Policies, Procedures, and Guidelines, and participate in implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.
-Prepare the Financial Reporting department budget related to financial reporting activities for effective alignment.
-Coordinate with and support external auditors during financial audits to ensure availability of all the necessary financial information required.
-Ensure implementation of any action points raised by auditors during internal and external audits.
-Generate regular reports for the Financial Reporting Manager that summarizes financial activities of the Financial Reporting function.
-Coordinate with Viva sectors and departments to effectively respond to Financial Reporting requests and any internal queries in order to ensure smooth processing of all Financial Reporting processes.

Job Details

Date Posted:	2012-02-13
Job Location:	Al Kuwait, Kuwait
Job Role:	Accounting/Banking/Finance

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

Apply Now